Ceramics

Are BYONI ceramics food-safe?
Yes. All BYONI ceramics are finished with lead-free, food-safe glazes and are suitable for everyday use.

Are they dishwasher & microwave-safe?
Yes. BYONI ceramics are dishwasher and microwave-safe.
For the best long-term care, gentle hand washing is recommended. Avoid ovens and sudden temperature changes.

How should I clean my piece?
Use warm water, mild dish soap, and a soft sponge. Avoid abrasive or metal scrubbers.
If using a dishwasher, choose mild or eco-friendly detergents.

Why do unglazed areas show marks?
Some pieces include unglazed surfaces. Over time, subtle marks from oils or use may appear. This is natural and does not affect safety or functionality.

Will my piece look exactly like the photos?
Not exactly. Each piece is handmade, and small variations in shape, glaze, and colour are part of the process and make every piece unique.

 

Coffee

Where is the coffee roasted?
In Amsterdam, in small batches, exclusively for BYONI, in collaboration with White Label Coffee Roasters.

Is the coffee traceable?
Yes. All coffees are fully traceable and sourced through responsible, transparent supply chains.

What is the best-before date?
Up to 12 months from the roast date.
For the best flavour, enjoy within the first weeks after opening.

How should I store my coffee?
Store in a cool, dry place away from heat and sunlight. Keep the bag sealed after opening.
Avoid fridge or freezer storage once opened.

Is it suitable for filter & espresso?
Yes, unless stated otherwise on the product page.

 

Orders & Shipping

Where do you ship from?
Amsterdam, the Netherlands.

When will my order be shipped?
Orders are packed with care and usually shipped within 3 business day.
You’ll receive a confirmation email with tracking details once your order is on its way.

Do you offer local pick-up?
Yes. Free local pick-up is available in Amsterdam.
Pick-up takes place on Fridays, Saturdays, and Sundays, by appointment only. I’ll contact you once your order is ready to arrange a time.

What if my ceramic arrives damaged?
Please contact me within 48 hours of delivery with photos of the item and packaging.

Do you accept returns?
Returns and exchanges are handled on a case-by-case basis.
Please see the Returns & Exchanges page for full details.

 

General

Who is behind BYONI?
BYONI is run by Amsterdam-based ceramicist and coffee specialist Jonathan Agmon (aka Yoni).

How can I contact you?
Via the contact page or by email. I’ll get back to you as soon as possible.